Privacy Policy
Last Updated: May 14, 2026
1. Introduction
Clerixs ("we," "our," or "us") is committed to protecting the privacy and security of your personal information and the health data of your patients. This Privacy Policy describes how we collect, use, and share information when you use our clinic management platform.
By using Clerixs, you agree to the collection and use of information in accordance with this policy. We comply with the Digital Personal Data Protection Act (DPDP Act) 2023 of India and maintain high standards of data security to protect sensitive healthcare information.
2. Information We Collect
A. Clinic & Provider Information
When you register for an account, we collect information such as your name, email address, clinic name, professional registration details, and contact information.
B. Patient Data (EMR)
As a data processor, we process patient data on your behalf. This includes patient names, contact details, medical history, prescriptions, and appointment records. You remain the data fiduciary for this information.
C. Usage Data
We automatically collect information about how you interact with our platform, including IP addresses, browser types, and usage patterns to improve our services.
3. How We Use Your Information
- To provide and maintain our clinic management services.
- To notify you about changes to our platform or services.
- To provide customer support and respond to inquiries.
- To monitor usage and improve the user experience.
- To ensure compliance with legal and regulatory requirements in India.
4. Data Security & Sovereignty
We implement industry-standard security measures, including end-to-end encryption for sensitive data and secure server infrastructure. In compliance with Indian regulations, all sensitive personal data is stored on servers located within India.
We perform regular security audits and maintain strict access controls to ensure that only authorized personnel have access to the infrastructure supporting your data.
5. Your Rights
Under the DPDP Act 2023, you and your patients have the right to access, correct, or delete personal data. You can manage most of this directly through the platform or by contacting our support team.
Questions about our Privacy Policy? Contact us at privacy@clerixs.com